Terms of Use

Effective date: 14 November 2026

These Terms govern your use of the Tamboo website at tamboo.co.in and the Tamboo app (the "Services") as a customer. By creating an account or making a booking, you agree to these Terms and to our Privacy Policy. Businesses that list on Tamboo are covered by the Partner Terms.

1. What Tamboo is

Tamboo is an online marketplace in Hyderabad and Secunderabad. It connects customers with independent businesses ("Partners"): function halls and banquet halls, farm houses, tent-house and rental vendors, and event service providers such as priests, caterers, decorators and musicians. Partners provide the venue, items or service; Tamboo provides the platform, collects online payments and handles support. Tamboo does not own or run any listed venue or business.

2. Your account

• You must be 18 or older and give your real name and your own mobile number.
• You are responsible for activity on your account. Don't share your OTP with anyone; Tamboo will never ask for it.
• We may suspend accounts used for fraud, fake bookings, abuse of Partners or staff, or anything unlawful.

3. Listings and prices

Partners write their own listings, photos, prices and availability. We check every Partner before their listings go live, but we can't guarantee every detail. If something you booked doesn't match its listing, tell us from your booking and we'll review it with the Partner (see the refund rules below). Prices are in Indian Rupees.

4. Payments

Online payments are processed by Razorpay (UPI, cards, netbanking). Depending on what you book, you pay a token, an advance or the full amount online, and any balance directly to the Partner as shown on the booking. Rental orders show a platform fee and taxes at checkout before you pay. A booking is confirmed only after the payment succeeds.

5. Function halls: tokens and advances

• You pre-book a date and time slot by paying a token (never more than ₹10,000). The token holds the slot for 48 hours so you can visit the hall and agree the final price.
• Cancel within 2 hours of paying: full refund.
• Visit and decide not to book: 80% of the token is refunded; the hall keeps 20%.
• Don't visit within 48 hours: the token expires, the date opens up for others, and the token is not refunded.
• If you go ahead, the hall fixes the final rent and you pay the advance shown on the booking to confirm. The token counts towards your rent. If the advance isn't paid in time, the pre-booking closes and the visit rule above applies (80% back).
• The hall cancels, can't host, or doesn't match its listing: full refund of what you paid online.
• The rest of the rent is paid directly to the hall, on the hall's own terms.

6. Farm houses

• You pay an advance online (at least 10% of the stay); the rest is paid at the farm house. Some farm houses also collect a refundable security deposit at check-in, which the owner returns after the stay, less any documented damage.
• Full refund of the advance if you cancel within 2 hours of booking, or 7 or more days before check-in.
• 50% refund if you cancel 3 to 7 days before check-in. No refund after that.
• If the owner cancels, you get a full refund.

7. Rentals (tents, chairs, vessels, lights, décor)

• You can pay in full or pay a 30% advance at checkout. Items are delivered and picked up by the vendor, or collected by you, as chosen at checkout.
• To cancel, chat with Tamboo Support from your booking. Full refund if you cancel 7 or more days before the event, 50% if 3 to 7 days before, and no refund within 72 hours of the event, except for problems caused by the vendor.
• If the vendor declines or cancels your order, you get a full refund.
• Refundable deposits are paid to and returned by the vendor, less any documented damage. Please return items in the condition you received them.

8. Event services (priest, catering, décor, music)

• You send a quote request and the provider contacts you to agree the details and price. You arrange and pay for the service directly with the provider; Tamboo is not a party to that agreement.
• Your first quote requests are free (the number is shown in the app). After that, a small per-request fee applies, shown before you pay.
• If a provider doesn't respond within 24 hours, a free request is given back to you, or a paid fee is refunded.

9. Refunds

Approved refunds go back to your original payment method, usually within 5 to 7 working days, depending on your bank. Questions about a refund: chat with Tamboo Support from your booking or email support@tamboo.co.in.

10. Your responsibilities

• Give correct event details (date, guests, address) and follow each venue's rules, including local laws on noise, timing and permissions.
• Don't use Tamboo to contact Partners and then deliberately bypass payment on Tamboo for the same booking.
• Treat Partners and their property with care. You are responsible for damage caused by you or your guests.

11. Liability

Partners are responsible for their venues, items and services, including safety, quality and permits. Tamboo is responsible for running the platform and handling payments and refunds as described in these Terms. To the extent the law allows, Tamboo's total liability to you for any booking is limited to the amount you paid through Tamboo for that booking. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

12. Changes and termination

We may update these Terms as the Services change. We'll update the effective date and, for significant changes, notify you in the app or on the website. Bookings already made keep the terms that applied when they were made. You can stop using Tamboo and delete your account at any time (see the Privacy Policy).

13. Law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. Courts in Hyderabad, Telangana have jurisdiction, without affecting your right to approach a consumer commission.

14. Contact and grievances

Support: chat from any booking in the app or website, or email support@tamboo.co.in. Complaints go to our Grievance Officer at the same address. We acknowledge them within 48 hours and aim to resolve them within 30 days.