Partner Terms

Effective date: 14 November 2026

These Partner Terms apply to businesses that list on Tamboo using the Tamboo Partner app ("Partners"): function halls and banquet halls, farm houses, tent-house and rental vendors, and event service providers. By registering, you agree to these Terms, the Commission Policy and the Privacy Policy.

1. Joining and verification

• There is no sign-up fee and no monthly fee.
• You must be 18 or older and authorised to run the business you register. Provide true details: business name, address, GSTIN or PAN, and a bank account or UPI ID for payouts in your or your business's name.
• Tamboo verifies every Partner, usually within 1 to 2 working days. Your listings stay hidden from customers until you're verified. We may refuse or remove a registration that is incomplete, false or unsuitable.

2. Your listings

• Listings, photos, prices, capacity, amenities and policies must be true and up to date. Use only photos of your own venue, items or work that you have the right to use. Don't upload photos of people without their consent.
• Keep your availability current. Close dates in the app when you're booked elsewhere so customers can't book a date you can't honour.
• Tamboo may edit or hide listings that are misleading, incomplete or break these Terms, and may show your listings on the website, in the apps and in promotions.

3. Bookings

Function halls

• Customers pre-book a slot with a token you set (up to ₹10,000). The token holds the slot for 48 hours while the customer visits.
• When the customer visits, tap "Customer visited the hall" in the app. Then confirm the final rent (it can't be less than the token), or mark it as not booked.
• You collect the remaining rent directly from the customer, on your own terms.
• Token outcomes are in the Commission Policy.

Farm houses

• Customers pay the advance you set (at least 10%) online, and the rest to you at the farm house.
• Any security deposit is collected and returned by you. Deduct only for damage you can show.
• If you cancel a confirmed booking, the customer gets a full refund.

Rentals

• Accept or decline new orders promptly.
• Once you accept, supply the items as listed, on time, in clean and working condition. Do delivery, setup and pickup when the customer chose delivery.
• Update the order status in the app as it moves.

Event services

• When you receive a quote request, call the customer within 24 hours.
• The final service agreement and payment are between you and the customer.

4. Cancellations by you

Cancel only when truly unavoidable, and tell the customer and Tamboo immediately through the app. When you cancel, or a booking fails because of you, the customer gets a full refund. Anything already credited to you for that booking is reversed (see the Commission Policy). Repeated cancellations, no-shows or listings that don't match reality may lead to lower visibility, suspension or removal.

5. Payments and payouts

• Customer payments made online through Tamboo are collected by Tamboo via Razorpay. Your share, after commission, is credited to your Earnings in the app.
• Payouts go to your registered bank account or UPI ID every week. Rental orders are paid out after the order is completed.
• Refunds and reversals are deducted from your balance. If your balance is negative, it is recovered from future earnings.
• You are responsible for your own taxes, including GST where applicable, on the full value of your services. Tamboo shows you statements of what it collected, what it kept and what it paid you.

6. Fair dealing

• Don't ask customers you met on Tamboo to cancel and pay you outside Tamboo for the same booking, to avoid commission.
• Don't post fake listings or fake bookings, or harass customers.
• Don't misuse customer contact details: use them only for the booking they relate to.
• Follow local laws and permits that apply to your business, including fire safety, noise and timing rules, and food safety (FSSAI) for catering.

7. Liability

You are responsible for your venue, items, staff and services, including safety, quality, permits and any injury, loss or damage they cause. You agree to cover Tamboo for claims arising from your breach of these Terms or your services. Tamboo provides the platform "as is". To the extent the law allows, Tamboo's total liability to you is limited to the commission it earned from your bookings in the 3 months before the claim.

8. Leaving Tamboo

You can delete your account in the app (Profile → Delete account) once you have no upcoming bookings and no money is still due to you. We settle any balance first. We may suspend or end a Partner account for breach of these Terms, fraud or repeated customer complaints. Money already earned is still paid out, less any refunds owed to customers.

9. Changes

We may update these Terms or the Commission Policy. For changes that affect your earnings, we'll give at least 15 days' notice in the app. Bookings made before a change keep the terms and commission rate that applied when they were made.

10. Law and disputes

These Terms are governed by the laws of India. Contact us first to resolve any issue. Courts in Hyderabad, Telangana have exclusive jurisdiction.

11. Contact

Partner support: chat with Tamboo Support in the Partner app (9 AM to 9 PM), or email partners@tamboo.co.in. Complaints: our Grievance Officer at support@tamboo.co.in.