Commission Policy
Effective date: 14 November 2026
This policy explains what Tamboo charges Partners, and how your earnings are worked out and paid. It is part of the Partner Terms.
Free to join. No sign-up fee, no monthly fee, no listing fee.
10% commission, only on money customers pay online through Tamboo.
0% on money you collect directly, such as the balance hall rent or the farm house balance at check-in.
Paid every week to your bank account or UPI ID.
1. What commission applies to
| Business | Commission is charged on | No commission on |
|---|---|---|
| Function halls | The token and the advance paid online | The rest of the rent you collect directly |
| Farm houses | The advance paid online | The balance and security deposit you collect at the farm house |
| Rentals | The order value (items plus your delivery and pickup charges) | Refundable deposits you collect and return |
| Event services | Nothing at present. Customers pay Tamboo a small fee to send quote requests | The price you agree with the customer |
The platform fee and taxes that customers see at rental checkout are charged to the customer and do not reduce your earnings.
2. Example
A customer pays a ₹5,000 token for your hall. Tamboo keeps ₹500 (10%) and ₹4,500 is credited to your Earnings. They visit, you fix the rent at ₹80,000 and they pay a ₹20,000 advance online: ₹18,000 is credited to you. The remaining ₹55,000 they pay you directly, with no commission.
3. Hall token outcomes
| What happens | Customer gets back | You keep |
|---|---|---|
| Customer books (pays the advance) | Nothing; the token counts towards the rent | Token minus 10% |
| Customer doesn't visit within 48 hours | Nothing | Token minus 10% |
| Customer visits and doesn't book, or doesn't pay the advance in time | 80% of the token | 20% of the token (Tamboo takes no commission on this) |
| Customer cancels within 2 hours of paying | 100% | Nothing |
| You cancel, can't host, or the hall doesn't match its listing | 100% | Nothing |
4. Refunds and reversals
- When a customer is refunded under the Terms of Use, the matching share already credited to you is reversed. For example, if a farm house customer gets 50% of the advance back, half of what you were credited for that advance is reversed.
- If you decline or cancel a rental order, or a booking fails because of you, the full amount credited for it is reversed.
- Reversals appear as separate lines in your Earnings history, so you can always see why your balance changed.
5. Payouts
- Your balance is paid out every week to the bank account or UPI ID you registered. Rental orders become payable once the order is marked completed.
- A negative balance (for example, after a refund) is recovered from your next earnings.
- Payouts may be held while a customer dispute about that booking is being reviewed, or if your verification details are incomplete.
6. Changes to the rate
Each booking keeps the commission rate that applied when it was made. If we change the rate, we'll give at least 15 days' notice in the Partner app, and the new rate will apply only to bookings made after that date.
7. Taxes
You are responsible for GST and income tax on your business income. Where GST applies to Tamboo's commission, it will be shown in your statement.
8. Questions
Chat with Tamboo Support in the Partner app, or email partners@tamboo.co.in.