Privacy Policy
Effective date: 14 November 2026
This Privacy Policy explains how Tamboo ("Tamboo", "we", "us") collects, uses, shares and protects information when you use the Tamboo website at tamboo.co.in, the Tamboo app for customers, or the Tamboo Partner app for businesses (together, the "Services"). By using the Services, you agree to the practices described here.
1. Information we collect
1.1 Information you give us
| Data | Collected from | Why |
|---|---|---|
| Mobile number | Website and both apps, at sign-in | Creating your account and logging in with a one-time password (OTP) |
| Name | Website and both apps | Your account, and showing your name to the other side of a booking (for example, a hall sees the customer's name on a booking) |
| Google account name, email and profile photo | Only if you choose "Continue with Google" | An alternative way to sign in |
| Business details: business name, address, GSTIN or PAN, bank account or UPI ID | Partner app, at registration | Listing a business on Tamboo, verifying it before it goes live, and paying out its earnings |
| Event details: date, guest count, delivery address, event type | Website and customer app | Finding and booking a hall, farm house, rentals or service for your event |
| Photos | Partner app (listing photos); customer app (optional reference photos) | Showing real photos on a listing, or sharing a reference photo with a vendor |
| Precise location (GPS) | Apps, only if you allow location access | Customer app: showing how far a hall is from you. Partner app: placing a hall or farm house on the map |
| Approximate area | Customer app: an area you pick, or your locality rounded to about 1 km if you allowed location | Understanding which parts of the city need more vendors. Used only as counts per area; we never store your exact location for this |
| Messages | Chat in the apps | Support conversations with Tamboo, and conversations between a customer and a vendor about a booking |
1.2 Information collected automatically
We collect basic technical information needed to run the Services reliably, such as device type, app version and server request logs used for debugging and fraud prevention. We do not use advertising trackers and we do not sell your data.
1.3 Payment information
Payments (hall tokens, advances, farm house bookings, rental orders and quote-request fees) are processed by Razorpay, a licensed payment gateway. Tamboo never sees or stores your full card, UPI or bank login details. Razorpay shares with us only what's needed to confirm a payment: the amount, its status and a transaction reference.
2. How we use your information
- To create and secure your account and confirm it's really you (OTP)
- To let customers browse and book, and let halls, farm houses and vendors receive and fulfil those bookings
- To process payments, refunds and, for partners, weekly payouts
- To send booking updates and reminders
- To answer support requests and resolve disputes
- To detect and prevent fraud, double-booking and misuse of the Services
- To understand demand per area of the city (as counts only) so we can bring more vendors closer to customers
3. Who we share information with
We share information only where it's needed to run the Services:
| Who | What they receive | Purpose |
|---|---|---|
| The other side of your booking | Name, mobile number and booking details | A customer and the hall, farm house or vendor they book can see each other's name, number and booking details so they can coordinate the event |
| Firebase (Google) | Mobile number, Google account info | OTP verification and Google sign-in |
| Razorpay | Payment amount and the contact details needed for a transaction | Payments, refunds and partner payouts |
| Anthropic (Claude) | Item names, descriptions and photos a partner submits | Suggesting a category when a partner lists a rental item. No customer data is sent |
| PhotoRoom | Item photos a partner submits | Removing photo backgrounds so listings look clean |
| Render and MongoDB Atlas | All Service data, as our hosting providers | Running the Tamboo servers and database |
We may also disclose information when required by Indian law or a valid order from a court or government authority. We do not sell personal information and we do not share it with advertisers.
4. Your choices, and deleting your account
- Location is optional. The apps work without it; you just won't see distance to halls. You can turn it off any time in your phone's settings.
- Camera and photos are used only when you choose to add a photo.
- Notifications can be turned off in your phone's settings.
- Access and correction: you can edit most of your details in your profile, or ask us for a copy or correction of your data.
- Delete your account: in the Tamboo app or the Tamboo Partner app, open Profile → Delete account. You can also email support@tamboo.co.in from any device with the subject "Delete my account" and the mobile number on the account; we complete requests within 7 working days. Your profile, mobile number and saved details are removed. Records of past bookings and payments are kept, without your name, for as long as Indian tax and accounting law requires. A partner account can't be deleted while it has upcoming bookings or money still due to it; we'll settle those first.
5. Data retention
We keep account and booking data while your account is active, and afterwards only as long as needed for legal, tax and dispute-resolution purposes (for example, payment records).
6. Security
All connections between the website, the apps and our servers are encrypted (HTTPS), and access to our systems is restricted. No system is completely secure, but we work to protect your data and will inform affected users if we become aware of a breach that puts their data at risk.
7. Children
The Services are meant for people aged 18 or over who can make bookings and payments. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we'll delete it.
8. Changes to this policy
We may update this policy as the Services change. We'll update the effective date above and, for significant changes, let you know in the apps or on the website.
9. Contact and grievances
For questions about this policy, data requests or complaints, write to our Grievance Officer at support@tamboo.co.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.